Hello Mr. Shiv Kumar,
Thank you so much for writing in with your feedback. I sincerely apologise for your unpleasant experience. We take great pains during the development and testing of your products to ensure a great experience for our users.
If you believe it is a manufacturing defect, feel free to go to your nearest store for our team to take a look. Our industry leading 2 year warranty is designed specifically for such situations. Another factor could also be the size / weight of the ball used. I have given a link below to the right ball to be used with these product.
If you would like something a little stronger to use with a larger ball, try our Hoop 500 which can be mounted anywhere!
If you are looking for something different don't hesitate to write back to me. I would love to help you make the right choice. We are happy to be part of your basketball journey and hope to help you continue.
Digital Leader | Tarmak India
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