BTWIN 100 Bike Pannier Rack 20"

• Shipping is available on the same day of the order only for orders placed and paid before 12:00 pm on weekdays. Once shipped, shipments shall be delivered within 2-3 days on average. It may differ depending on the circumstances of the courier service.
• In case of Voluminous products (Fitness Equipments, Heavy tents, Trampolin, Bicycles etc,.), delivery of shipments shall take 2~3 extra day compared to non-voluminous product on average, and will be delivered by Daeshin Logistics.
• Some of the Decathlon bicycles may take a maximum of 10 days for delivery due to the need of mechanic's inspections and assembly. Please consider before ordering.
• If you buy multiple items at once, they shall be shipped within 1 box. (Exceptions: Your order may be separated in 2+ boxes if A. there are too many items to be packed within 1 box, or B. the order includes both voluminous and non-voluminous products)
• Shipping Contact
   - CJ Korea Express (1588-1255) for non-voluminous delivery
   - Daeshin Logistics (043-222-4582) for voluminous delivery
• For more information on deliveries, please visit our help center website at https://www.service.decathlon.co.kr
• For inquiries about product quality, please contact Customer Service at 1800-2025 or start a chat from kakaotalk. (search ‘데카트론’)

You can apply for a return or exchange within 7 days from the reception of the item, by contacting the customer center (1800-2025).
Depending on the reason, a return may incur a round-trip shipping fee. (For Voluminous products, it may cost 10,000~100,000 KRW as one-way shipping fee. Please contact customer center for more details)

Shipping fee (return/exchange)

• Return: return shipping (3,000)+ original shipping(3,000) = 6,000 KRW (when it’s applied to free shipping, it will cost you original shipping )
• Exchange: return shipping (3,000) + exchange shipping (3,000) = 6,000 KRW (if the reason of exchange is color, re-exchange ) *free size exchange is applied to 1 time only.
• Return destination: (21984) Decathlon, Triple Street A-dong, 33-1, Songdo Kwahakro 16beongil, Yeonsu-gu, Incheon
• Return / Collection Contact
   - CJ Korea Express (1588-1255) for non-voluminous delivery
   - Daeshin Logistics (043-222-4582) for voluminous delivery
• damaged/ defective product can be returned or exchanged within 3 months from the date of reception of the product. But the period can be differ according to warranty. Decathlon will bear the cost of shipping the replacement or return due to defective product.

• The criteria that can not be returned or exchanged are as follows.
  (1) If the product is lost or damaged due to customer's responsibility
  (2) If the value of the goods is significantly decreased by the use of the customer or consumption of the part
  (3) If the value of the product has decreased significantly enough to make it difficult to resell over time
  (4) If you damage the packaging of products that can be reproduced
  (5) For goods produced individually or according to customer's orders or similar goods
  (6) If the product is removed, opened, installed or damaged due to carelessness of the customer, or lost
     * If there is a gift item, it must be returned with the returned item.

• You can apply for an exchange within 7 days of your reception.
• If you want to exchange size of apparels and shoes.
• If it’s your 1st exchange after the purchase.
• If the value of the product hasn’t decreased.(when the tag is attached)
• If the purchase is from decathlon.kr (not from other market)

• Our sales policy regarding price, stock, etc. is subject to change without prior notice.
• Refund cost is equivalent to your payment for the order. The price difference between the customer's payment and the current price shall not be paid.
• The color of the actual product may vary slightly from your monitor/computer. Product cannot be treated as a defective product due to the slight color difference.